Red Frog for Families have a broad range of policies to ensure our clients are treated with dignity and respect. Policies cover a range of topics such as human rights, participation and inclusion, and code of ethics. Red Frog for Families also aims to ensure services meet our families needs whilst maintaining a high standard of delivery. 

Participant Handbook

Red Frog for Families Brochure

Service Agreement Terms and Conditions

Fee Policy and Procedure

Cancellation Policy

Cancellation Procedure

Privacy and Confidentiality Policy

Privacy and Confidentiality Procedure

Privacy and Confidentiality (Easy Read)

Privacy and Confidentiality Brochure

Feedback, Compliments, and Complaints Policy

Feedback, Compliments, and Complaints Procedure

Feedback and Complaints Flowchart

Complaints (easy Read)

Feedback and Complaints Brochure

Incident Management Policy

Incident Management Procedure

Incident Management Flowchart

Incident Management Brochure

Your Rights (Easy Read)

Rights and Responsibilities Brochure