If you or the participant are unhappy with your service at Red Frog for Families:

How to make a complaint

We encourage you to make a complaint and give us feedback so we can improve our services. You can contact Red Frog for Families by:

  • Phone Red Frog for Families 02 80606499
  • In Person
  • SMS Red Frog for Families 0431 447 365
  • Send a letter to Red Frog for Families P.O. Box 851, Warners Bay NSW 2282
  • Send an email to feedback@rfrf.com.au

We will make a time to talk to you about your complaint

We can talk about why you are not happy:

  • On the phone
  • In Person

You are welcome to have a support person with you when we talk:

  • Family/Carer
  • Advocate