Cancellation Procedure

This policy provides a framework for Red Frog for Families’ processes and obligations, should a participant’s parent/guardian request a cancellation of services.

This policy applies to the all Red Frog for Families team members students, contractors, volunteers and all potential and existing participants, their family members, and other supporters.

Cancellation – Refers to an individual notifying Red Frog for Families, in advance, that scheduled hours of service are not required or unable to be received. There are two categories of cancellation:

• Short notice – where less than a minimum of three full business days’ notice is provided.
• Reasonable Notice – where seven full business days or greater notice is provided.

No Show – Refers to an individual not attending or being unavailable without notice for a booked/scheduled service, or where the individual is not at the agreed location at the agreed time for the service.

Red Frog for Families is committed to transparent processes by which services can be cancelled.

This policy complies with NDIA and NDIS Policy on the management of cancellation of services by a participant.